Shipping policy

Shipping Policies

Our goal is to ensure a timely and pristine delivery experience.

1. Shipping Zones/Pricing: We ship Nationwide (contiguous 48 states) via UPS. Rates and service depend on shipping location. We want to keep shipping times at 3 days MAX.

2. Schedules: All orders are shipped on Monday, Tuesday and Wednesday depending on service selected to ensure delivery prior to the weekend. Typically, orders placed by 11am will ship same day, if a shipping day. Delivery dates can change due to weather and other issues out of our control. No shipping available on Major and Federal Holidays.

3. Packaging: Shipped frozen in vacuum sealed packaging and will arrive in insulated containers.

Please Note: Each Cut Is One-of-a-Kind

Due to the artisanal nature of our 100% full-blood Wagyu, each animal is raised with care...not for uniformity, but for excellence. As a result, our handcrafted steaks may vary slightly in size and weight. This is a reflection of the natural variation in our heritage bloodlines and the tailored way we butcher each animal to preserve integrity, marbling, and flavor.

Important Notes:

• We can only ship to valid physical addresses. No PO Boxes.

• Orders ship without a required signature.

• Once your order ships, you will receive notice and your tracking number. You will get updates on your order, but if you have any issues, please contact customer service.

• You're responsible for maintaining the product's condition after delivery. We are not responsible for neglected or unattended orders. tact

• We are not responsible for orders that fail to be delivered to incorrect addresses, delays due to bad weather, unforeseen events, or problems caused by the shipping company.

 

All beef orders are shipped frozen and will arrive either frozen or partially thawed.

For any questions or concerns, please contact customer service.