Refund policy

OUR GURANTEE

At Prime Wagyu Farm, your satisfaction is our highest priority. Every cut we ship represents years of care, craft, and dedication to raising 100% Full-Blood Wagyu the right way. We stand behind the quality of our beef and want every experience at your table to be exceptional.

100% Satisfaction Guarantee

If you’re not completely satisfied with your order, we’ll make it right - every time.

Because our products are perishable, we can’t accept physical returns, but we gladly offer refunds or replacements for any order that arrives damaged, delayed, or does not meet our quality standards.

Eligibility for Refund or Replacement

Please reach out within 5 days of delivery if you experience any of the following:

  • Product arrived thawed or compromised in transit

  • Incorrect or missing items in your shipment

  • Quality concerns upon inspection or preparation

We may ask for photos of the product and packaging to help us understand what went wrong and improve future shipments.

How to Request a Refund or Replacement

  1. Please contact customer service with your order number and a brief description of the issue.

  2. Include any supporting photos if available.

  3. Our team will respond within 24–48 hours to resolve the matter - typically by sending a replacement or issuing a refund.

Shipping & Handling Notes

Because we ship frozen perishable products, refunds cannot be issued for orders left unattended or undeliverable due to an incorrect address or missed delivery. Please ensure someone is available to receive your box on the delivery day. Please review our Shipping Policies for more details.

Our Promise

From pasture to plate, we’re committed to providing beef that honors the animal, the craft, and your trust. If something isn’t right, we’ll fix it - that’s our promise.